The Endless Advantage, Inc. Presents

Jay Turser FAQ What is your warranty? If, at any time, the guitar malfunctions as a result of faulty materials or workmanship we will repair the defect or replace the guitar. A warranty card is included (adding all the legalities of the Limited Lifetime Warranty) with every guitar and should you ever need warranty service (this is very rare), turnaround is usually within 48 hours. What is your return policy? We don't offer returns, however all Jay Turser guitars come with a lifetime warranty against defects. A warranty card is included with every guitar and should you ever need warranty service (this is very rare), turnaround is usually within 48 hours. How long does shipping take? Please allow about 10-14 days for delivery. Before shipping, each guitar/bass is professionally set up by the Jay Turser in-house guitar techs. All models will arrive strung and adjusted so that you only have to tune the instrument to get great sounding music. Shipping will be via UPS Ground Service and Damage Insurance is included. How much is shipping? Shipping is $25.00 via UPS Ground Service and Damage Insurance is included. How much is the model I want? All prices are listed on the web site. Can I order it with a different set of strings? Unfortunately no, but it may already have the strings that you want. Please don't ask for a specific set of strings, as we cannot change the strings that are on the guitars. Can I order with a specific inlay, different headstock, different color or anything different that is showing on your web site? Sorry, we don’t do any customization. We can only sell you what is shown on our web site. Do you have a specific color in stock? All colors are listed on the web site. Do you sell Gig Bags? We do sell Very High Quality Padded Gig Bags for only $25.00. (Retails at $49.95) Just tell us in the “Comments” field on the order form to add it to your order. Do you sell Hard Cases? We only sell hard cases for the Beatle Bass – JTB-2B at this time and they are $85.00. Just tell us in the “Comments” field on the order form to add it to your order. Is there a store or dealer located near me? We only sell our guitars on our web site and do not know of any dealers in your area. Can you mail me a catalog? We don't have catalogs to mail out. Our guitars are listed on our website with pictures and descriptions. Where are the guitars made? Jay Turser guitars are manufactured overseas to help keep costs down and pass the savings on to customers. They are incredible replicas of the real thing in both looks and sound and if it wasn't for the brand name on the guitar, you'd have a hard time telling them apart. How long have you been in business? We started in 1988 and expect to continue for many more years to come. Do we ship outside of the United States? We do ship overseas, but due the high risk of International fraud with credit cards, we need you to mail certified U.S. funds prior to shipping. There are NO EXCEPTIONS so please don’t email us asking to accept your credit card. Delivery to any country outside of the U.S.A. is about 5 days. Add $85 to the cost of the guitar for Shipping and Insurance. Please mail payment to: Jay Turser Guitars Attention - Rick Lastar 11462 East Adriatic Place Aurora, CO 80014 Make checks payable to The Endless Advantage, Inc. (our Parent Company) NOTE: Include your address EXACTLY as we should print it on your address label. Can I pay with a check or money order? We take all major credit cards through our web site or you may mail payment directly to us at: Jay Turser Guitars Attention Rick Lastar, Order Dept. 11462 East Adriatic Place Aurora, CO 80014 Make checks payable to The Endless Advantage, Inc. (our Parent Company) What is the scale of the Beatle Bass – JTB-2B? The Beatle Bass is an incredible replica of the Hofner & is a 30" scale. What is a set neck? The neck is actually bonded to the body, instead of just being bolted on as in lower end guitars. A set neck is a sign of a well-made guitar. Do you carry left-handed models? Yes, but not on all models. Pick out a few models and email us asking if it’s available. We usually have the Beatle Bass – JTB-2B and JT-136 in Lefty. I saw a guitar on eBay or at my local music store, but it’s not on your web site. Why? We only offer what's on our web site. Do you still carry the Dragon? The Dragon is discontinued.

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